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Return Policy

Conroe Golf Cars, Inc. strives for customer satisfaction.  We have been in the golf car business for over 35 years.  We not only do sell the products listed on our website we use them.  That makes it is easy for us to stand behind everything we sell.  If you are not completely satisfied with your order when it arrives, we’ll refund your money or exchange any item on our website within 10 days of receipt of the item. Items need to be in new condition and returned securely in their original packing.  The item cannot be disassembled or damaged by incorrect installation. We are in no way responsible for installation errors.  There are NO cash refunds and credit refunds will only be made to the card account for the original purchase

To return an item you must contact cgcstore@conroegolfcars.com to obtain a Return Authorization Number before sending back any items.  You may also contact our trained Customer Service Representatives for a Return Authorization Number.  Returns will not be accepted without a Return Authorization Number.

Custom and Special order products are non-returnable, UNLESS damaged in due to shipping, or by Conroe Golf Cars, Inc. error.

All electrical parts are not returnable if once installed or connected to a power supply, unless covered by a expressed written manufacturer's warranty.  This includes, but is not limited to electric motors, electronic speed controllers, all switches of any type, solenoids and relays, electronic circuitry, charge indicators, battery chargers, gauges, horns, speedometers, diodes, coils, voltage regulators, and starter generators.  Conroe Golf Cars, Inc. does not extend any warranty on electrical or electronic components beyond the manufacturer's own written warranty.

If your package arrives damaged, report it to us immediately or refuse delivery of the package. If the carrier has damaged the package in transit, they are liable and will return the package to us at no cost to you. If the package appears to be intact, but an item inside has been damaged during transit, you have three business days to report it to us so that we can file a damage report.

Once we receive the return, we will then process the return and promptly issue a credit or refund. We will not ship a replacement part before receiving the returned part. Any part returned will be subject to inspection to determine refund amount for merchandise. This amount may be less than the original payment based on condition of the items returned.

Conroe Golf Cars, Inc.  will not be held responsible for any labor expenses.  This includes but is not limited to labor expenses that occur from the installation of any wrong or defective part.

For information on a replacement or refund of a defective item, please refer to the individual warranty for that product.
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